Refund and Return Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at contact@imexeuro.it

Returns & Exchanges

How do I place a return or exchange?
We're sorry you didn't love your IMEXEURO. Please reach out to contact@imexeuro.it with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.
Don’t worry—IMEXEURO packages don’t include return slips. Just reach out to contact@imexeuro.it and we’ll help you place your return or exchange.

What’s your return policy?
All returns must be processed within 30 days of receiving the order. To place a return, or if you are having trouble making a return within the 30 days time frame, please reach out to contact@imexeuro.it. Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@imexeuro.it and we’ll be sure to get you the IMEXEURO you ordered!

What’s your return process if I’m not happy with the product?
Yes, within 30 days after receiving your package. Here are your packing instructions:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from your nearest post office or shipping company of your choice.

Please note! If you have received a faulty product, it is important that you send an e-mail to contact@imexeuro.it before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.imexeuro.it the return policy applied of the shop where you did purchase the product.

IMEXEURO

Numero REA: RE - 333114

REGGIO EMILIA (RE) VIA

QUINTINO SELLA 1/B CAP 42123

ITALY

Email: contact@imexeuro.it

Phone: +39 342 797 9187